WARRANTY

Studio Ciao provides a 5 year structural warranty on items that have been cared for appropriately and in accordance with the Studio Ciao directions for care and maintenance. The Studio Ciao warranty refers only to the stainless steel or aluminium construction. It is advised that establishing a regular maintenance routine will often prevent future damage of a more significant nature. Where the necessary regular care for your product has not taken place or where items have been abused, misused, mishandled or mistreated in any way, warranty is void. Please note, powder coated surfaces are primarily a decorative finish, whilst providing some protection against corrosion. Powder coated surfaces will not withstand sharp, abrasive or corrosive materials or liquids, furthermore they will not prevent deliberate or accidental chipping or scratching from occuring by way of human, animals or flora. Powder coated surfaces when in direct sunshine and/or used in external applications will experience harsh conditions that can have the potential to naturally discolour the surface with time. Warranty will not cover corrosion, discolouration or any defect caused directly or indirectly by the use of fertilisers, pest control products, soils, manures or organic matter. Normal and reasonable wear and tear of your item, including fading of a powder coated surface over time and any minor corrosion marks will not impact the structural integrity of the item in any way and in turn are deemed to be acceptable and will not constitute a successful warranty claim.

As noted within the Studio Ciao care and maintenance document, Studio Ciao planters have not been designed to accommodate direct planting. Studio Ciao does not advise nor take any responsibility or liability for planting directly into the vessel. Studio Ciao only recommends using a pot placed on the collection saucer, should direct planting into the vessel be required, it is critical you advise your sales representative at the time of purchase as there will be an internal waterproofing membrane required. The waterproofing membrane will incur an additional f ee depending on the size and quantity. Furthermore, when you are watering, excess water will drain into the collection saucer beneath your plant, please take note of the amount of water you are pouring each time and do not over pour allowing the water to exceed the collection saucer. The collection saucer is provided within the Studio Ciao planter to collect all of the excess water. All of the water must be contained within the pot plant and the collection saucer. The Studio Ciao planter is not designed to collect and hold water within the vessel. Studio Ciao does not accept any responsibility or liability for any damage caused by water, to flooring, furniture or any other associated damages.

We understand accidents happen from time to time and we encourage customers to reach out and make contact. Studio Ciao will always assist where possible to repair your item. Repairs however will be at the customer’s expense, including transport and materials. Studio Ciao monitors each aspect of the manufacturing process in a scrupulous manner to ensure customer satisfaction. During each of these processes and at completion a detailed quality control criteria is checked against our quality standards as we endeavour to provide our customers with a premium product. We value and appreciate all of our customers, including Architects, designers and importantly the end user. Service to our customer often spans far beyond the delivery of the specified items: should you require assistance with assembly, repairs, or have a general question, please feel welcome to contact Studio Ciao. We take the utmost pride in providing a quality after-sales service, we will respond promptly and with the utmost consideration and respect for your needs.